FAQs

Customer Support FAQs

How do I place an online order?
Select the desired products, add them to your cart, and follow the checkout process to complete payment.
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure online payment methods.
Can I cancel or change my order after submission?
Orders can only be canceled or modified before processing. Contact us as soon as possible to check availability.
Do you ship internationally?
Yes, international shipping is available. Shipping fees and estimated times will vary by region.
What are your shipping times?

How can I track my order?
Once shipped, you’ll receive a tracking number via email. Track your order online anytime.
What is your return policy?
Returns are accepted within 30 days from delivery for unused items in original packaging.
How long do refunds take?
Refunds are processed within 7 business days after the returned item passes inspection.
Can I exchange an item?
Exchanges are possible for the same product once the original item is returned and approved.
Who pays for return shipping?
Customers pay unless the return is due to our error, defective items, or wrong shipment.
What if my order is lost or stolen?
Contact us immediately. We will work with the courier to locate the package and assist you.
Are your products safe for sensitive skin?
Yes, our jewelry and accessories are made from non-toxic, safe materials.
Can I get a gift receipt?
Yes, gift receipts are available upon request during checkout.
How can I stay updated on promotions?
Subscribe to our newsletter and follow our social media channels for exclusive offers.
How do I contact customer service?
Email service@thedenimtears.shop for assistance. We respond within 24 hours on business days.